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Healthcare Transformation Requires a Human-Centered, Integrated Strategy

Reflecting on the California Association of Physician Groups (CAPG) annual conference that concluded in San Diego on June 14th, I am contemplating the key word emphasized throughout the event: Acceleration. As all of us in the healthcare space know that…

Crisis as Catalyst for Excellence

I recently re-watched the movie Miracle, which tells the true story of Herb Brooks (played by Kurt Russell), the player-turned-coach who led the 1980 U.S. Olympic hockey team to victory over the seemingly invincible Russian squad. It is a great…

Driving Change in a Culture of Yes

A few years ago, I got rid of my cable TV. To this day, I still say it’s because Bravo Television and the Real Housewives of pretty much everywhere had infiltrated my life a little too much, one late-night or…

Leading Change is a Team Effort

Change can be unsettling for many people. While we hope for engagement and alignment to the path forward, often someone’s initial response to change may be criticism, skepticism, immobility, or general apathy.  The best laid plans to help those impacted…

What is Organizational Culture Anyway?

Every organization has a culture of its own that is unique and driven by a wide variety of factors that come together to create the ways of working that the organization operates under. Often in much larger cultures that are…

Leadership: Using Disarming Humor to Set the Tone

“A sense of humor is part of the art of leadership, of getting along with people, of getting things done.” – Dwight D. Eisenhower One of the best compliments I’ve ever gotten was from a colleague who said, amidst laughter,…

Storytelling: The Key to Leading Change Successfully

Fast Company published a great article recently about the value of storytelling in the workplace. The article gives 10 storytelling tips to help you be more persuasive. The tips are great, but what really stood out to me in reading…