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Meet the C-Suite: Introducing Chief Solutions Officer Leila Lance

Of the many thrilling innovations at Future State over the last year—new offices in Oakland and our B-corp certification among others, the appointment of three remarkable women to our chief leadership roles is surely one of the most significant. Last…

99 Problems and Our Space Was One: How we built our space for a new way of working

There are a million and one nuances that define the culture of a company. The space it occupies is the crucible for those nuances. We began a search for our new space last May. May of 2014…with the somewhat optimistic…

Pass the Peas, Mrs. Whitty: Transitions at the table – and the Workplace

It was nearly 20 years ago, but I remember it well. My husband and I were having dinner at my parents’ house, which would be followed by us opening our wedding gifts. It was a night of great anticipation and…

Healthcare Transformation Requires a Human-Centered, Integrated Strategy

Reflecting on the California Association of Physician Groups (CAPG) annual conference that concluded in San Diego on June 14th, I am contemplating the key word emphasized throughout the event: Acceleration. As all of us in the healthcare space know that…

Reflections from CAPG: We Need a Healthcare Meritocracy

I just returned from the CAPG conference in San Diego and my takeaway is less about what I DID hear (data issues, quality concerns, and contracting structures) and more about what I DID NOT hear. Surprisingly, I didn’t hear anything…

Crisis as Catalyst for Excellence

I recently re-watched the movie Miracle, which tells the true story of Herb Brooks (played by Kurt Russell), the player-turned-coach who led the 1980 U.S. Olympic hockey team to victory over the seemingly invincible Russian squad. It is a great…

Transforming the Healthcare Commodity

This is the second post of a four-blog series spotlighting Healthcare Innovation and potential solutions for improving quality of interaction and patient experience. Post-ACA, American healthcare is facing wide-spread changes and even bigger opportunities. With any commoditized good, there are…

Driving Change in a Culture of Yes

A few years ago, I got rid of my cable TV. To this day, I still say it’s because Bravo Television and the Real Housewives of pretty much everywhere had infiltrated my life a little too much, one late-night or…

The Healthcare Dilemma: It’s a Commodity

This is the first of a four-blog series spotlighting Healthcare Innovation and potential solutions for improving quality of interaction and patient experience. Post-ACA, American healthcare is facing wide-spread changes and even bigger opportunities. The problem with healthcare today is that…

Open for Business: Bringing presence and compassion to the corporate world

‘Have compassion for everyone you meet, even if they don’t want it. What seems conceit, bad manners, or cynicism is always a sign of things no ears have heard, no eyes have seen. You do not know what wars are…